Hello all...
I am a positive person, or at least I like to think I can find the positive in ANY situation... But right now - I am in a total negative mood and I want to share it with everyone!!! Just in time for this holiday season... How sweet (see my sarcasm is coming out - that's me in a mood).
So I bought this beautiful ring from NY & Company in the mall. It is a purple stone weave ring. It has small amethyst colored stones at each criss-cross of the metal weave. I absolutely loved it! You know when you find a piece of jewelery after searching for months and it's perfect!
Anyway... I'm regressing.
So I had the ring for a month and when I looked at it one day, there were two stones missing from it! So I went back to the store to try and exchange it, but since I didn't have the original receipt (who knew the ring would fall apart?!?!?) I could only exchange it for the sale price. So instead of my exchange receipt saying $15 it said $4. Didn't think anything about it... UNTIL NOW!!!!
Just imagine a look of shear disgust on my face right now. This very minute.
The ring I exchanged was size 6, the size I received in return was size 7 - doesn't fit me! So I went to exchange the ring AGAIN at the store and they did not have the size. So I left my name and number for the manager to call me for when the next shipment comes in. Apparently the store cannot request certain items to be shipped to them. So the manager told me I just had to wait and see if the ring comes in.
That was about three weeks ago - I am still a ring size too big. I have not been able to wear my ring because it will fall off my finger. I called the corporate number from online - they told me they cannot do store transfers and that they could give me a list of the store that carry the ring size. Non of the stores were in CA.
So I called the manager that I have been working with at the Chico store and she informs me that the ring still has not come in. So I told her I wanted the full refund of $15 (not the $4) because the ring was defective. I told her I have been patient in waiting for the ring to come in especially since each time I went in or spoke to her on the phone I was told it should be in any day now. She informs me that since I am not in their system nor did I have the original receipt, that I cannot receive my $15. I also told her I am not being unreasonable for asking for the full refund since the ring was defective! I am not trying to cheat the company out of anything - THE RING WAS DEFECTIVE. I was actually yelling at the manager on the phone.
For a big company, I do not know why their customer service is so messed up.
So now I am out of an awesome ring and out $15.
I am going to cry.
Someone I work with found me a solution - to buy a ring snuckle. So I am on my way to Walmart to see if I can find one.
But it's just the principle of the situation... I've been patient and now I am being punished for purchasing a defective ring. Thanks alot NY & Co. I am NEVER SHOPPING THERE EVER AGAIN.
11 years ago
3 Monkey for your thoughts...:
Those companies are so stupid, losing a customer over 15 dollars. Stupid. I hope you get the snuckle. ;)
We will miss you at Christmas. You and Joe will have to make a trip out here another time. We are hoping to come to CA next year sometime. Have a great time with your family. ;)
I know the feeling!! I bought a GPS from best buy and out of the blue it stopped working. I called the store to see what they could do. I had bought it about 45 days before it stopped working and they told me that there was nothing they could do because it had been more than 30 days. Even if I had the receipt(which I throw away, because I wasn't going to return it) they would not exchange the product that broke that I bought from their store. How backwards is that!! I was really frustrated and annoyed. It is not very good customer service. But anyway....after all the and like 2 weeks of a non working GPS, just as fast as it stopped working it started working again. Weird, I know. Anyway, I feel your pain. Store policies are pretty lame!!
That stinks! I realize that the economy is not what it used to be, but really?....$15 dollars?!?? And it isn't really about price, though I would've gone all postal if it had been me and I was out a chunk of money. It's about the fact that you LOVED it. It's hard to come by something that you love for A FABULOUS PRICE. Sheesh. Sorry to hear about your ordeal.
I'm catching up on my blog stalking as we just finally got internet hooked up after three weeks so I was looking over your last couple of posts. I too thought Joe had finally bit the bullet, and was seriously disappointed. At least you got to wear your pearls. I have yet to wear mine. Sorry Elisha! I really do love them!!
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